Our Customer Service

We continue to engage in proactive efforts to reorient our business model and ensure that all operations become more customer-centric, which has prompted the adoption of a service culture that puts the customer at the focal point of everything we do. We are focusing on leading the way in the digital age and in recent years have introduced innovations that offer 'best-in-class' digital customer service. Our aim is to create a seamless experience for customers, whether they are visiting a branch using a computer or a mobile device on the go.

Standards of Customer Service

At LBF, it is customary to put our customers at the forefront of everything we do. Underpinned by this premise, the Company strives to maintain the highest standards of customer service at all times, at each of customer touch-points. Our aim is to provide customers with a positive experience every time, paving the way for LBF to be perceived as the financial services institution with the best and most consistent in-class customer service in Sri Lanka’s NBFI sector.

Share Your Thoughts

With customer service considered to be of paramount importance to LBF, we regularly ask our customers to rate our service levels.

Team Sustainability

Address

LB Finance PLC
No.20, Dharmapala Mawatha, Colombo 03, Sri Lanka.

Let's Talk

+94 112 155 504

General Support

[email protected]

Our Branch

Our Branches

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    Downloads

    As part of our strategy, we have put in place various channels to urge our customers to reach out to us. The system is equipped to promptly redirect the call to relevant authorities, resulting in a vast improvement in response times.

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    Branch Map/List
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    Corporate Information
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    Subsidiary Information
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    Quarterly Accounts
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    Notice Of The AGM
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    Feedback Form
    LB sustainability
    Rs.
    24.09
     Mn
    Total Sustainability Cost
    15492
    Total Volunteer Hours
    827
    Trees Saved
    684
    Active Volunteers
    48,643
     Kg
    Waste Paper Recycled
    3,480

    tCO2e

    Neutralized Carbon Footprint
    28
    CSR Initiatives